ERP Singapore

• 1: Home
• 2: Company
  • 2.1: Company Profile
  • 2.2: Contacting Us
  • 2.6: Business Partners
  • 2.7: Career Opportunities
  • 2.8: Become a Reseller
• 3: Solutions
  • 3.1: VISUAL Jobshop
  • 3.2: ERP VISUAL
  • 3.4: VWEB-MC
  • 3.5: VWEB-LT
• 4: Services
  • 4.1: Overview
  • 4.2: Implementation
  • 4.3: Product Training
  • 4.4: Helpdesk Support
  • 4.5: Customization
• 6: Events
  • 6.1: Showcase Events
• 7: Info Centre
  • 7.1: eBusiness Acronyms
  • 7.2: eBusiness Q&A
• 8: Email Us

Helpdesk & Ongoing Support

When your VISUAL Solution is implemented and up and running, you'll need someone to provide you with on going day-to-day technical support from time to time.

We can provide various Annual Maintenance and Help Desk & Support programs providing interactive support services to your trained users and administrators.

Our Help Desk is manned by experienced consultants who have extensive hand-on experience as they are the same Consultants who install, train, configure and implement our solutions !

These consultants work on a rotation basis, meaning that their schedules are planned in advance and are shared between providing on-site implementation services as well as providing off-site technical support in our office.

Our help desk operates during normal business hours, Monday to Friday 9:00am to 5:30pm excluding public holidays, and is available to all customers who have subscribed to one of our Maintenance or Support Programs.

If you are subscribed to one of our programs, then you can contact our help desk by phone at +65.6778.6355, by Fax at +65.6778.4155 or by email at .

There may be occasions when we are unable to resolve a request remotely by phone or email and under these circumstances, we can also offer on-site support in order to get you up and running as quickly as possible.